The GES Servicenter® at show site is the administrative hub of GES. Our Service Coordinators are available
during move-in, show days and move-out to take care of all exhibitor needs. The GES Servicenter® is in addition to our Service Executives
on the show floor and gives exhibitors options on how to approach their onsite needs.
- Fully staffed with full time GES Service Coordinators
- Service for onsite orders, billing review and show related questions
- Fully integrated with GES Marshaling Yard with access to real time check-in, dispatch and unloading information
- Outbound shipping assistance
Show Organizer Benefits:
The GES Servicenter® provides the show organizer unparalleled coverage for their exhibitors at show site.
With Service Executives out on the show floor and our Service Coordinators staffing our GES Servicenter®, service is paramount,
with choices for the exhibitor in handling their needs at show site.
Exhibitor Benefits:
Exhibitors have a choice of calling their Service Executive to come to their booth, or can work with one
of our Service Coordinators at the GES Servicenter® conveniently located on the show floor.
Our dedicated GES Service Executives focus on personal contact and work directly with exhibitors on many levels.
The relationship between our service executives begins once exhibitors receive their service manual. The service executive begins to
build a personal relationship through welcome letters, phone calls, faxes and emails. The servicenter executive’s assistance extends
to the show floor conveniently managing exhibitors' needs directly from their exhibit. GES Services Executives ensure exhibitors continue
to get the personal contact with experienced show site personnel when they need it.
At GES, we deploy our exhibitor services staff to assure that every show is serviced at optimum levels.
Show Organizer Benefits:
This extra layer of service on the show floor frees up floor managers from some of the day to day issues handled by our service executives.
This service provides exhibitors with a high level of personal service to enhance their overall show experience.
Exhibitor Benefits:
- Pre-show introduction and communication of contact information
- Welcome table tent or flyer with their picture (so they are easily identified) and direct cell number
- Follow-up thank you notes via email or personal note
- Service is brought to the exhibitor - in their exhibit!
- Trips to the GES Servicenter® are reduced
- Time is saved placing orders – expedited new orders
- Problem solving is proactive
- Reviewing orders and invoices provides immediate assistance with questions
This
hand-held wireless computer is a state of the art
resource for our service executives. Able to send
and retrieve real time information, they can get
up to the minute information about your freight delivery
status, check on orders and print confirmation receipts-
all from the push of a button!
